Crypto Users Warn of New Scam Emails Impersonating Coinbase and Gemini


In recent weeks, there has been a noticeable uptick in reports from cryptocurrency users regarding scams that utilize misleading email communications purportedly from reputable exchanges such as Coinbase and Gemini. These fraudulent emails are cleverly designed to lure unsuspecting users into creating new wallets with pre-generated recovery phrases controlled by the scammers themselves. Such tactics are alarming, especially in an environment where digital assets are increasingly mainstream.

In specific instances shared on social media platform X, individuals reported receiving emails that seemingly originate from Coinbase. The content of these messages urges users to transition to self-custodial wallets and even includes instructions on how to download the authentic Coinbase Wallet. The emails often impose a sense of urgency by indicating a deadline—April 1—to complete this transition. However, the crux of the scam lies in the inclusion of pre-generated recovery phrases. If a recipient were to set up a wallet using these phrases and subsequently transfer their funds, the scammers would gain immediate access to those assets, leaving the victim vulnerable to complete financial loss.

These emails also reference a purported class-action lawsuit against Coinbase that alleges the platform sold unregistered securities. In an attempt to establish a sense of legitimacy, the scammers claim that a court ruling mandates users must manage their own wallets. One such email states, “Coinbase will operate as a registered broker, allowing purchases, but all assets must move to Coinbase Wallet.” However, it’s important to note that the U.S. Securities and Exchange Commission (SEC) previously dismissed its lawsuit against Coinbase, which alleged unregistered broker activity and securities sales, during a ruling on February 27.

In response to the surge in these fraudulent communications, Coinbase has acknowledged the situation. A spokesperson for Coinbase indicated that they are aware of the scam and referred users to a post made on March 14. This post categorically states, “We will never send you a recovery phrase, and you should never enter a recovery phrase given to you by someone else.” This direct communication serves to reinforce the importance of safeguarding personal information and remaining vigilant against potential threats.

Similarly, Gemini has also fallen victim to these deceitful tactics. Scammers targeted Gemini users with emails that used similar language and urged them to set up new wallets as a result of a recent court ruling. Gemini itself is no stranger to legal scrutiny, having been sued by the SEC for allegedly providing unregistered securities via its earn program. However, the regulatory body chose to close its investigation on February 26 without any enforcement action taken against the exchange.

Despite the alarming nature of these scams, it is vital for users to remain informed and cautious. The blockchain security firm CertiK recently released its annual Web3 security report, which highlights the rise of crypto phishing attacks as a major concern for 2024. Within this report, it was disclosed that users lost approximately $1 billion across 296 incidents attributed to such phishing schemes. As the cryptocurrency landscape evolves, so too do the tactics employed by malicious actors, making it crucial for users to be aware and knowledgeable.

Adding another layer of complexity to this issue is the recent behavior observed among some cryptocurrency founders. Reports have emerged indicating that a number of these founders have successfully thwarted attempts from alleged North Korean hackers aiming to steal sensitive information through fraudulent Zoom calls. The scammers, posing as legitimate partners seeking collaboration, would initiate calls only to later send links that, when clicked, would install malware on the victim’s device—exemplifying a further escalation in the tactics employed by cybercriminals within the crypto space.

In summary, the rise of phishing scams targeting cryptocurrency users underscores a critical need for heightened security awareness and educational outreach. Users must prioritize vigilance when engaging with digital asset exchanges, especially when receiving unsolicited communications demanding action with their wallets or assets. As the cryptocurrency sector continues to mature, ensuring the safety and security of user investments remains imperative.

In the face of these challenges, both exchanges and users alike are called upon to engage in practices that safeguard against the rising tide of scams. For exchanges, this means maintaining open lines of communication to provide users with timely updates regarding any fraudulent activities and continuing to reinforce best practices for maintaining personal security. For users, the onus lies in staying informed regarding the modus operandi of scammers and adopting a skeptical approach toward unsolicited requests for sensitive information.

Ultimately, fostering a collaborative approach to security will benefit both users and exchanges, encouraging a resilient ecosystem that supports the continued growth and acceptance of cryptocurrency within the broader financial landscape. As we move into 2024, vigilance surrounding cybersecurity will be paramount as criminals look to exploit vulnerabilities within this burgeoning sector.